Digital & Web Development
Websites and digital platforms designed, built and supported by the same team that maps how your business actually runs.
Explore this serviceBusiness Consulting
Understanding how an organisation actually works — before changing it. Requirements, processes and systems examined at first hand, with particular depth in financial services, insurance and SaaS.
Our approach
Evidence first, then recommendations.
Most failed change programmes were designed from an organisation chart rather than from how the work is really done.
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We start with evidence
Before recommending anything we map how work is done today, including the workarounds that never appear in a process document.
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In the business, not above it
Discovery happens alongside the people doing the work, rather than from a summary prepared for us in advance.
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Designed for adoption
A process people will not follow is not an improvement. We design with the people who will be using it, not only for them.
How we can help
Where we are typically engaged.
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Requirements gathering and analysis
Establishing what the business actually needs — and what it only believes it needs — in terms a supplier or development team can build against.
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Process mapping and improvement
Documenting current-state processes, identifying duplication, delay and manual effort, and designing a target state that is realistic to reach.
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Systems and data analysis
Assessing whether existing systems support the way you work, where data is being re-keyed, and what a consolidation would genuinely save.
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Change management and adoption
Planning and running the human side of change: stakeholder engagement, communication, training and the follow-through after go-live.
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Operating model review
Examining how responsibilities, hand-offs and decision rights are distributed, and where the structure is working against the outcome.
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Project and programme support
Supplementing an internal team with experienced analysis and delivery capability for the duration of a specific piece of work.
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Insurance operations and change
Policy administration, claims and underwriting workflow, broker and MGA processes, and the operational change that regulatory requirements force through the business.
Why Tanda
Depth where it counts.
We work in industries we have operated in ourselves. Financial services, insurance and SaaS each carry their own vocabulary, regulatory pressure and characteristic failure modes — and a consultant learning them on your time is an expensive way to begin an engagement.
Business consulting has a reputation problem, and it is largely deserved. Too many engagements produce a substantial document, a significant invoice and very little change.
We are organised to avoid that. Engagements are scoped narrowly, tied to a defined outcome, and judged on whether that outcome arrives. We would rather turn work down than take on something we do not believe we can move.
It also means we are candid earlier than is comfortable. If the problem you have described is a symptom of something else, we will say so during scoping rather than after three months of billing.
Related
Our other services.
Financial Advisory
Support for organisations under financial pressure, and for those negotiating with lenders and stakeholders from a difficult position.
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Let's talk
Tell us what you are trying to change.
An initial conversation is without cost or obligation. If we are not the right firm for your situation, we will tell you plainly.